Digital Ischemia


Egg Timer

Two colleagues share ‘corporate intelligence’ about some less than intelligent IT events

JIM: That’s the egg timer woman.
KEN: The one that crashed the whole IT system?
JIM: Aye——no.
KEN: What do you mean?
JIM: What she actually did, well, I’ll need to start at the beginning. First thing she did was get the helpdesk lassie fired.
KEN: I never heard about that.
JIM: No, well, basically the helpdesk lassie was taking the pish. She was constantly complaining about her workload and how she couldn’t get anything done for this constant stream of emails.
KEN: Wasn’t that her job?
JIM: Aye, but nobody really looked closely to see what she was actually doing. Ken what Usman’s like: doesnae like to get too close to the keys. Obviously she was meant to be answering folk’s queries about, I don’t know, how do you copy and paste, where’s my file I was working on yesterday, type thing. Pissy stuff. Anyway, she takes a sickie for all the ‘stress’, and this woman, who’s some sort of auditor I think, says to Usman, since he’s like the helpdesk manager, she’ll take the opportunity to review it.
KEN: Right, got landed with the job.
JIM: No’ exactly. Apparently, in the course of one day, she deletes 2400 emails that’ve been sat in the inbox for more than six months – this is no’ the techy stuff, mind, just the stuff where the problem’s between the keyboard and the seat.
KEN: Very good.
JIM: Same time she’s running reports on the lassie’s online activity, ken: all what she’s been daein’ on her computer the whole time.
KEN: How do you do that?
JIM: The IT folk can see that easy.
KEN: Shit. I didn’t know that.
JIM: Dinnae be daft: they’re no constantly peering at your computer, watching you spending your lunch hour looking up motors and transfers and pish. They’ve work to do. Just if a manager is concerned about someone’s productivity, like, they have a look. So, it turns out the lassie’s spending two and three hours a day playing Candy Crush or Angry Birds or suchlike, and also a fair bit of time on the phone to private numbers, ken. Basically blethering.
KEN: So that’s the end of her.
JIM: Aye, and the auditor totally overhauls the protocols. First thing folk notice is they start getting email replies fae the helpdesk dead quick. And most of them just say RTHF.
KEN: What?
JIM: “Read the help file. It’s much quicker.” Actually I’ve one on my phone here that Sandra forwarded: goes on “unless you just want to put off a task you don’t fancy. In that case copy this code into the command window – you can change the 27 to however many minutes you want – and you’ll get some peace.”
KEN: What’s the command window?
JIM: Doesnae matter; there’s instructions. Basically pulls an animated gif off the shared drive and runs it over a black screen for as long as you’ve set.
KEN: So nothing’s crashed?
JIM: No, just looks like it’s hung.
KEN: Egg timer! Cunning.
JIM: Dinnae get any ideas! You ken what happens.
KEN: Oh, yeh.
JIM: Aye. Nobody should take that gimmick seriously, right? No’ gettin’ away wi’ that in the workplace. No. Within three days five folk in Strategy have the thing running hours so they can take a long lunch. No’ one of them thought to wonder if anyone else was doing it. They just trot aff.
KEN: Does no-one notice?
JIM: That’s the point. Takes the Strategy Director two mere days to get suspicious why all her staff are no’ working and it’s all getting blamed on the IT. She calls Usman; he says there’s nae problems. She hauls him up to the office, shows him the egg timers; he hits F5, screen back to normal, emails, everything sat there, no problem. Well, except they’ve broken the security, haven’t they, by no’ locking their computers when they’re away. Strike one.
KEN: So the twits come back from lunch and see they’re rumbled?
JIM: Aye. They blame it on the helpdesk.
KEN: All this over five folk in Strategy?
JIM: No, see everyone was at it.
KEN: Seriously? Are they all stupid?
JIM: Seemingly. Everyone of them thought they were special. So, Auditor woman gets summoned. Now, seemingly, according to Sandra again, ’cause she was in the Strategy meeting, Auditor woman comes right in wi’ this attitude, like she’s no’ taking any shit. Director’s hackles are up right away. Usman’s just sort of watching fae the corner, see what happens wi’ two alpha females. The director’s had Sandra put the bloody email up on the wall so they can point at it. She launches into demanding explanations. Auditor woman just laughs and says “how’s this my problem?” She draws a circle round the bit about ‘putting off a task you don’t fancy’ and says “this is the problem; this is _your_ problem. Depending on your management style, you either have a motivation problem or a discipline problem. Sort it.”
KEN: Strike two?
JIM: Aye.
KEN: What’s strike three?
JIM: What’re we daein’ here?
KEN: I don’t know; waiting for some announcement?
JIM: Aye, announcing we’re all taking some assessments.
KEN: For what?
JIM: How are we employing folk wi’ nae IT savvy? Folk that are asking these daft questions in the first place. Like she says, either they’re incompetent or they’re taking the piss. How are the managers no’ managing?
KEN: Right.
JIM: What’re you daein’?
KEN: Typing an email. Helpdesk.
JIM: Are you tryin’ tae get struck aff?!
KEN: I want to speak to this woman.
JIM: What’re you typin’?
KEN: “My egg timer’s broken.”


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